Privacy Policy

JH Conreen is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights. We comply with the UK GDPR and the Data Protection Act 2018.

1. What we collect

When you place an order or contact us, we may collect: your name, email address, delivery address, payment information (processed securely via Shopify Payments — we do not store card details), and order history.

When you visit our site, we collect standard usage data including IP address, browser type, and pages visited, via Shopify's built-in analytics and any third-party tools we use.

2. How we use your data

We use your data to process and fulfil orders, communicate with you about your order, send marketing emails where you have opted in, and improve our site and services.

We do not sell your data to third parties.

3. Marketing

If you opt in to marketing communications at checkout, we may send you occasional emails about new pieces, collections, and studio news. You can unsubscribe at any time via the link in any email.

4. Third parties

We use Shopify to power our store. Your data is processed in accordance with Shopify's privacy policy. We may also use third-party services for analytics, email marketing, and shipping — these are selected carefully and bound by data processing agreements.

5. Cookies

Our site uses cookies to keep your shopping cart, remember preferences, and understand how visitors use the site. You can manage cookie settings in your browser. Note that disabling cookies may affect site functionality.

6. Your rights

Under UK GDPR you have the right to access, correct, or delete your personal data; to restrict or object to processing; and to data portability. To exercise any of these rights, contact us here.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Data retention

We retain order data for 7 years in accordance with UK tax law. Marketing data is retained until you unsubscribe. You may request deletion of your account data at any time.

8. Contact

For any privacy-related questions, contact us here.